FAQs

The most commonly asked questions

Yes; rest assured we will make sure this is done in advance to ensure everything is in order prior to your arrival.

All our rooms feature en suite toilets and wash basins, whilst showers and bathrooms are separate. You will have your own private telephone, and calls will be transferred to you by our receptionist.

Although all our rooms are fully furnished, you are welcome to bring pieces of your own furniture ─ or other personal possessions such as pictures or ornaments ─ to help make you feel at home.

Breakfast will be served in your room, after which you can relax in our beautiful gardens, or take tea in one of the many peaceful lounge areas. And whilst we attend to all your cleaning, laundry and ironing, you may wish to take advantage of the hairdressing, manicure or chiropody services included in your stay.

Absolutely; we have a comprehensive range of specialist equipment, including: hoists, walking frames, wheelchairs, specialist mattresses, and pressure cushions. Staff are always on hand to assist and these are all included as part of your stay with us.

The well-being of those in our care is our prime concern at all times. Working on a high staff-to-resident ratio of one carer for every three residents, our dedicated team of skilled nurses and care assistants are on duty 24 hours a day, under the close supervision of our matron, Sharon. They are further supported by weekly visits from a local GP, who will address individual medical concerns, backed up by an out-of-hours service.

Night staff will also respond to call bells in rooms throughout the night and we would encourage their use under all circumstances – whether assistance is required getting out of bed, or simply to request a cup of tea – as this helps us to keep residents safe.

Physiotherapy takes place at The Old Rectory on Mondays and Thursdays. Following an initial 45-minute assessment, a programme of 30-minute sessions can be put in place. And should a need for extra sessions be indicated, these are available by arrangement.

Yes; residents can take part in any, or all, of the full and varied programme of activities taking place on a daily basis throughout the year. These may include: film and documentary screenings, live entertainment, ‘knit and natter’ afternoons, flower arranging, art classes, board games, baking, gardening, and craft sessions to name but a few. There are also visits to places of interest or trips to cafés, and we often welcome local community groups to join us in our beautiful grounds for annual events.

We always do our utmost to ensure our residents’ happiness, and mealtimes are fundamental to that. There are three meals a day, all of which are covered by our inclusive accommodation price. Just let us know in advance of any allergy concerns, dietary needs, or particular ‘likes’ and ‘dislikes’ and we will do our utmost to accommodate you.

Of course; this is your home, and as such, visitors are always welcome. However, it is a good idea for visitors to avoid busier times such as early morning or at mealtimes, although visitors may join you for lunch or supper by prior arrangement, for a nominal fee.

Calling ahead to establish whether a resident is at home is also recommended to avoid disappointment, as excursions may be planned for the day.

You are welcome to remain with us for as long as you choose, subject to room availability. There is, however, a minimum charge of £1,694 enabling a stay of up to seven days / six nights, after which our matron will be able to advise on your progress and assist in making any decision on extending your stay.

Yes; we can arrange private transport on request, at which time a nurse can be made available to accompany you, should you so require.

Our inclusive accommodation charge is dependent on the length of stay and choice of room. A breakdown of the different options available can be found on our pricing page.

FNCC (Funded Nursing Care Contributions):
Residents who may be eligible for funding under NHS continuing healthcare must first be assessed by a team of healthcare professionals.

The initial checklist assessment can be completed by a nurse, doctor, other healthcare professional, or social worker. Please note: you should be told that you’re being assessed and be asked for your consent.

The outcome of the checklist will determine whether or not the criteria have been met for a full assessment of NHS continuing healthcare, at which time you will be referred, if applicable.
Should you need any further guidance on costs or related matters, please contact Harriet Sugdon-Wakefield on 01483 267195.

Of course; we would love to give you a tour of the house and grounds. Please call us on 01483 267195 to arrange a suitable time and we will look forward to meeting you.