A helping hand...

The well-being of our residents is always at the forefront of our day-to-day life, and fundamental to everything we do. Whatever time of the day or night, you can depend on a supportive environment that’s always there when you need it.

Standing out from the crowd

Founded in 1997, The Old Hall has become renowned for its exceptional standards of care, and for the welcoming and comforting sense of community we have established for our residents.

Traditional family values of dignity, respect, and basic human kindness remain as important to us now as they were when we welcomed our first guests, and are a reassuring part of what makes The Old Hall one of a kind.

With a full complement of carers on duty 24 hours a day, our high staff-to-resident ratio guarantees there is always someone on hand to meet all eventualities.

Putting people first

Our experienced team of carers have outstanding skills in assisting those in advanced years and are fully equipped to deal with all circumstances surrounding the frail elderly.

Residents receive daily, one-to-one assistance with washing, dressing and mobility where required, resulting in the kind of personalised service that ensures a high level of pre-emptive care to help residents maintain optimum health.

During the night, our staff keep a watchful eye on residents by way of hourly rounds. They can also be reached at all times via call bells in rooms and will respond promptly offering a full range of support. So, whether it’s help addressing an urgent problem or simply a hot beverage that’s required, continuity of care at the highest level is ensured around the clock.

We are further supported in our efforts by the weekly visits of popular local GP Dr Karen Nevin from the nearby Villages’ Medical Centre, who has attended to our residents’ medical needs for many years, providing valuable continuity of care. Other doctors are also available and out of hours cover is always provided.

In addition, staff attend courses on a regular basis in order to keep skill levels constantly updated. And under the direction of our in-house trainers, all new carers undergo an intensive induction programme to ensure the high standards we set are consistently met, or exceeded, prior to working with residents.

You may also find it comforting to know that whilst we do not specialise in dementia care, our dedicated and talented team are highly experienced in a wide range of commonly-found conditions and ailments prevalent in the elderly. And should any condition require more intensive nursing support, our sister facility The Old Rectory is close by to offer alternative accommodation and care.

Heads of Care – Lynn & Elaine

Prior to joining us in 1999, Lynn spent time working in home care, hospitals and nursing homes, before taking up a position as a senior care assistant on night duty here at The Old Hall – a role in which she blossomed.

Since then, Lynn’s career has gone from strength to strength to become one of our heads of care and is a popular and valued member of staff.

Lynn is married to our handyman Dave Richards, and in her time off she likes nothing better than indulging her love of medieval history by visiting castles or historical re-enactments.

Elaine joined The Old Hall in 2011 as a senior carer and has steadily been promoted through the ranks, she now shares the job of Head of Care with Lynn.  Elaine achieved her NVQ5 in 2013 and helps run our strong team of carers looking after all the day to day needs of our residents.

Elaine is incredibly warm and sociable and the residents enjoy her company. When not at work Elaine is busy at home looking after her three children.

Clinical Lead – Emma

Emma Tedstone’s long-standing interest in nursing and caring for the elderly began when she joined The Old Hall, aged just 16.

Emma, who has completed NVQ level 2, 3 and 4 in Health and Social Care, started out as a care assistant before becoming a senior care assistant, followed by Head of Care in 2008 and most recently, has been promoted to Clinical Lead overseeing the whole care team.

Her wealth of experience and clinical knowledge, built over three decades, enable her to work closely with management, senior staff and the entire team to ensure residents always receive the best possible care.

And when not hard at work, Emma enjoys spending her spare time with her two daughters, where her patience and upbeat personality are sure to be as appreciated as they are by residents and colleagues alike.

A typical day

Whilst we take trouble to ensure that the attention given to each resident is thorough, life is to be enjoyed ─ so a day at The Old Hall may be lived at a calm and unhurried pace.

Breakfast is delivered between 8-9am along with assistance in getting out of bed and into a favourite chair, perhaps with a daily newspaper. Then following collection of the breakfast tray, a carer will assist with personal care, leaving residents ready for the day ahead.

For the more active, days may be filled with the wide range of activities provided. Exercise classes are offered on Tuesdays and Thursdays, and physiotherapy or hydrotherapy is available on request; but if you simply want to settle in with a good book, then you’ve come to the right place.

Let us pamper you

Whilst focused on addressing all your personal care requirements, we never forget those important little extras that make a person feel good about themselves and help to brighten the day:

Hairdressing: Our on-site hairdresser is available twice weekly, with one appointment every two weeks included as part of the inclusive fee package. Additional services may be booked by arrangement.

Chiropody: A regular, six-weekly chiropody appointment is built in to the fees with additional appointments available on request.

Manicures: Our manicurist is in attendance every Wednesday and Friday to offer the opportunity for a little pampering. Twice monthly manicures are part of the inclusive weekly rate, and further sessions, or other beauty services, are available on request to help residents feel at their best.

Optical services: Opticians visit on request to carry out free NHS check-ups and will monitor sight conditions ongoingly. They can also coordinate the ordering and delivery of any subsequent prescription, subject to any relevant additional costs.

Setting standards

By exceeding required staff-to-resident ratios, we continue to offer the level of personalised care that has consistently led to a high approval rating from the Care Quality Commission (CQC). Copies of the latest inspection report are available from the office on request, or may be viewed here.

In fact, the high standard of care provided by the Old Hall is reflected across the entire Geoghegan Group. In addition to The Old Rectory, specialist physiotherapy and hydrotherapy services are on hand at The Clavadel just a short drive away, in Guildford.

I would like to thank you for all that you did for my Mum during her time with you at The Old Hall. In particular, I thank you for caring for her so beautifully in her latter times with you and right up to her peaceful and dignified end.

I cannot imagine a different group of staff at a care home that could be kinder, more loving, more caring and more compassionate than you all are and were to Mum.

Philip Brocklebank

I’m really not sure where to start thanking you all for taking such exceptionally good care of my Mum over the last two and a half years. The kindness and thoughtfulness and cheerfulness of everybody at The Old Hall is superb.

Mum was very very happy with you all and both Neil and I are so grateful to all and everyone. You should be proud of what you have achieved and the extremely high standards of care you offer. I would recommend The Old Hall to anyone without reservation.

Elaine & Neil

I just wanted to say how very grateful we are for all the kindness and wonderful care that mum received during her time with you.

As you will understand, it is always very difficult putting a relative into a home. However, Mum couldn’t have been in a more lovely setting being cared for by you and your extremely professional team.

Jane