FAQs

The ten most commonly asked questions

No need to worry. Just let us know if you need some assistance and we can arrange transport from the hospital in one of our personal vehicles.

Our well-appointed rooms feature en suite facilities with a walk-in shower, and enjoy access to a comprehensive Sky TV package. Breakfast will be served in your room, after which you may relax in the conservatory, drawing room or peaceful rooftop garden ─ or perhaps take advantage of the inclusive on-site hairdressing, manicure and chiropody services ─ whilst we attend to all your cleaning, laundry and ironing needs.

Absolutely; our 60-strong team will be working 24 hours a day to ensure your safety, comfort and well-being at all times.

Your well-being is of paramount importance to us. We employ a dedicated team of skilled nurses and care assistants under the close supervision of our matron, Emma, who has 15 years’ experience as both a ward sister and a matron at Guy’s and St Thomas’ Hospital, London. In addition there are twice-weekly visits by a local GP, who is also on out-of-hours call.

Yes; we have a dedicated physiotherapy suite, employing cutting-edge technology, in our purpose-built treatment centre. Your treatments will be available from Monday-Saturday during your stay with us, and follow-up sessions may be booked on check-out.

Yes; our nursing staff will be on hand to remove stitches and staples or change dressings to wounds as often as necessary, under the guidance of your hospital discharge information.

No; our inclusive accommodation charge covers all meals. This includes breakfast, lunch, supper and all drinks and refreshments throughout the day, whilst addressing all dietary requirements and allergy concerns.

Of course; once you feel ready to welcome visitors, the support of friends and relatives is often important in boosting confidence and helping you to feel yourself again. There are no particular set hours for visitors,  they may also join you for lunch or supper, by arrangement.

Following your initial minimum recovery period of five days, you are welcome to extend your stay, where possible, for as long as you choose and take advantage of the unique environment at The Clavadel until you feel ready to return home.

Should your procedure be postponed or cancelled, your deposit will be returned or the booking may be rescheduled, as you choose.